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Open a Support Ticket

Choose a department — IMIDC engineers and support staff handle tickets 24/7.

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Technical Support

Server unreachable, network and routes, OS and panels, IP binding and other technical issues.

Best for: SSH/RDP down · latency/packet loss · OS reinstall · add IP Select Sales

Choosing a product, configuration and quotes, colocation, IP leasing, renewals and billing.

Best for: Recommendations · custom builds · colocation · billing Select Abuse Report

Report spam, attacks, phishing or infringement originating from the IMIDC network.

Best for: Include IP, time (with time zone) and log evidence Select
Before you submit, check the Help Center

58 step-by-step tutorials cover SSH/RDP, Linux, Windows, aaPanel, binding IPs, site clusters and BGP — many issues can be solved in minutes.

Include these to get a faster answer
  • Server IP or the product name in your client area
  • When the issue started and whether it persists
  • What you have tried and error screenshots
  • For network issues, an mtr / traceroute report