Remote Hands & Smart Hands: Your Engineers Inside the Data Center
24/7 on-site technical support at the data center
Your extended hands inside the data center
Remote Hands services let you operate equipment in the data center without traveling on site.
From simple reboots to complex hardware replacements, cabling work, and rack installations, our engineers handle day-to-day operational tasks for you.
Professional technical team
Experienced data center engineers
Server operations
- Power on / off / reboot
- KVM / IPMI connection
- BIOS setting adjustments
- System recovery boot
Network cabling
- Network cable connection / replacement
- Fiber patch installation
- Port labeling and organization
- Network device inspection
Hardware services
- Hardware installation / removal
- Drive replacement
- Memory upgrades
- Equipment health checks
More Services
On-site photos
Capture equipment status, cabling, and indicator lights so you can see on-site conditions remotely.
Equipment receiving and shipping
Receive deliveries, sign for packages, and manage device intake and outbound handling.
Routine inspections
Perform scheduled equipment checks and record indicator lights, temperature, noise, and other operating conditions.
USB / CD boot
Use USB media or optical discs for system installation, recovery, and troubleshooting tasks.
24/7 On-Site Technical Support at the Data Center
IMIDC remote hands lets you operate equipment in the data center without traveling on site. From simple reboots to hardware replacements, cabling work and rack installations, experienced data center engineers handle day-to-day operational tasks for you.
The service runs 24/7 with a response time under 15 minutes, supporting customers on IMIDC dedicated servers, VPS host nodes and colocation in Hong Kong, Taiwan, Japan, Korea, the USA and Russia. Open a ticket and our team takes it from there.
Frequently Asked Questions
Server operations and network cabling
Power on, off or reboot, KVM/IPMI connection, BIOS setting adjustments and system recovery boot. For networking, engineers connect or replace cables, install fiber patches, label and organize ports and inspect network devices.
Smart hands for hardware and rack services
Hardware installation and removal, drive replacement, memory upgrades and equipment health checks. We can also take on-site photos of equipment, cabling and indicator lights, receive and ship your devices, run routine inspections, and boot from USB or CD for installation and troubleshooting.