Terms Overview
These Terms (“Terms”) govern the relationship between you (“User”) and Rainbow Network. By using Rainbow Network services you agree to the usage policies and additional terms referenced here, which supplement any individual service agreement you may have.
Users confirm they are at least 18 years old, or if representing an entity, that the entity is duly formed and in good standing with full authority to accept these Terms. Users agree to provide accurate and up-to-date information during registration and renewal.
Rainbow Network may revise these Terms at any time without prior notice. The latest version is always available at https://www.imidc.com/.
TERM, PAYMENT, ACCOUNT RENEWAL
Term of Service. The subscription term begins when you accept these Terms and ends as described in the agreement.
Payment. You agree to pay all fees for purchasing and renewing Rainbow Network services.
Authority. If you register on behalf of a company or group, you must be authorized to bind that organization or individuals to every provision of these Terms.
Refund Policy
All Rainbow Network services (including cloud servers, dedicated servers and IP & ASN leasing) are non-refundable once activated. Please read the product description carefully before purchasing, and contact our team to confirm the configuration or request a test if you have any questions.
Service Guarantees
100x outage compensation. We guarantee 99.9% uptime. If downtime is caused by us, compensation is issued at 100 times the impact.
24/7 technical support. Reach our engineers via phone, email, or ticket any time.
VIP one-to-many service. Dedicated VIP specialists ensure your requests are resolved quickly.
Service Level Agreement (SLA)
Our SLA promises the following:
- 99.9% network uptime guarantee
- 24/7 technical support
- Rapid responses: Emergencies answered within 15 minutes
- Regular system maintenance and updates
Security & Privacy
Data security. Advanced protections include SSL encryption, firewalls, and DDoS mitigation.
Privacy protection. We never sell, rent, or share personal data without legal requirement or explicit consent.
Backup & recovery. Scheduled backups keep your data safe and quickly restorable.
Intellectual Property
All Rainbow Network services, software, documents, and content are protected by copyright and other intellectual property laws. Users may not copy, modify, distribute, or use Rainbow Network intellectual property without authorization. Uploaded content remains yours, but you grant Rainbow Network the rights necessary to deliver the service.
Cookie Policy Statement
Cookie usage. We use cookies to improve experience, analyze traffic, and deliver personalized services.
Cookie types. We rely on necessary, functional, and analytics cookies.
Managing cookies. Adjust or delete cookies in your browser; disabling some may affect functionality.
General Policy
Rainbow Network may modify, update, or discontinue services without notice. Violations may result in suspension or termination. For questions, email [email protected].
Last updated: January 2025
Contact Us
If you have questions about this policy or how we handle personal data, reach us via:
Rainbow Network
Email Support: [email protected]
Website: https://www.imidc.com/