Introduction
At Rainbow Network, we are committed to protecting your privacy and handling personal data safely and responsibly. This policy explains how we collect, use, and safeguard your information in accordance with the Hong Kong Personal Data (Privacy) Ordinance and other regulations.
Information We Collect
We collect personal information when you register, interact with support, or use our website. This may include:
- Basic details: Name, email address, phone number
- Account details: Username, password, account preferences
- Billing details: Invoice data and payment methods (we do not store full credit card numbers)
- Technical data: IP address, browser type, operating system, access times
- Service usage data: Server usage, traffic statistics, support history
How We Use Your Information
We use your personal data for the following purposes:
- Service delivery: Provide cloud servers, dedicated servers, and related services
- Transaction processing: Handle orders, payments, and invoices
- Customer support: Answer inquiries, supply technical assistance, and resolve issues
- Service improvement: Analyze usage data to enhance quality
- Security: Detect and prevent fraud, abuse, and threats
- Notifications: Send important service updates, maintenance notices, and policy changes
- Marketing: Share product news and promotions with your consent (opt out anytime)
Data Security
Protecting your information is our top priority. We employ multiple safeguards such as:
- Encryption: SSL/TLS encryption for data in transit
- Access control: Strictly limited employee access to personal data
- Secure servers: Storage within internationally certified data centers
- Regular audits: Periodic security assessments and vulnerability scans
- Firewalls: Multi-layer firewalls to block unauthorized access
- Data backups: Scheduled backups to prevent data loss
Despite robust safeguards, no internet transmission or electronic storage method is 100% secure.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience, understand usage patterns, and personalize content and ads.
Types of cookies we use:
- Necessary cookies: Essential for core site functionality
- Functional cookies: Remember your preferences and selections
- Analytics cookies: Help us understand how visitors use the site
- Marketing cookies: Deliver relevant advertising
You can manage cookie preferences in your browser. Disabling certain cookies may impact site functionality.
Your Rights
Under the PDPO you have the following rights:
- Access: Request a copy of the personal data we hold about you
- Rectification: Ask us to correct inaccurate personal data
- Erasure: Request deletion of your data in certain situations
- Objection: Object to processing for specific purposes
- Restriction: Ask us to limit how we process your data
- Portability: Receive your data in a structured, commonly used, machine-readable format
To exercise these rights, contact us at [email protected] or +852 5578 1888. We will respond within 30 days.
Third-Party Sharing
We do not sell or trade personal information. We may share it only when:
- Service providers: Trusted partners that help operate our site or business (e.g., payment processors, data centers)
- Legal obligations: When required by law or valid legal process
- Business transfers: In mergers, acquisitions, or asset sales
- Protection: To safeguard Rainbow Network, our users, or the public
All third parties must sign confidentiality agreements and protect your information.
Changes to This Policy
We may update this policy at any time. Updates will appear here, and major changes will be emailed to you. Continuing to use our services signifies acceptance.
Last updated: January 2025
Contact Us
If you have questions about this policy or how we handle personal data, reach us via:
Rainbow Network
Email Support: [email protected]
Website: https://www.imidc.com/
We are dedicated to resolving concerns promptly and keeping your privacy fully protected.